About us

Melanie Group is a manufacturer and retailer of textile products.
Through this website Melanie Group retails the lines of underwear for young women, teenagers and girls. We have also started selling other brands and our list of offered items keeps growing, so come back often to see new additions.

Our Customer Service phone number is: 1 (646) 415 7890

Privacy Policy

Melanie Group cares deeply about its customers and anyone who visits this website. This is why Melanie Group guarantees that the information you provide us will be solely used to attend your queeries and process your purchase orders. When you place an order at melaniegroup.com, we save your contact information for a faster, easier checkout next time. We do not handle credit card information and we do not sell or rent your personal information to third parties.

Payment methods

2Checkout.com, Inc. is an authorized retailer of Melanie Group. 2CO accepts:

VISA
MasterCard
American Express
Discover/Novus
Diners Club
JCB

All derivatives of these brands are also supported. 2CO will also accept: Electronic Check Drafts - also known as ACH or Digital Checks and FXSource - Direct electronic funds transfer service.

Shipping

The merchandise´s shipping will only take place after confirmation of your credit card´s transaction by our authorized retailer 2Checkout.

We currently ship to any country around the world. Date of shipping depends on availability of stock.

You can see an estimate of the shipping cost inmediately after adding items to our shopping cart, no need to register! To know the state of your order´s shipping please contact us.

Please verify that the address information provided is correct when placing an order. Neither Melanie Group nor the postal service are responsible for undeliverable mail due to invalid or incorrect address.

Return and Exchange policy

Returns of new, unused items in their original sealed packaging are accepted within 20 days of package´s receipt. We will refund the purchase price of the returned item as soon as we receive the merchandise and estimate that it is indeed in saleable condition. Please contact us for enquiries about returns.

Exchanges of new, unused items in their original sealed packaging are accepted within 20 days of package´s receipt. We will exchange the item for another size or color of the same style depending on stock availability; otherwise we will refund the purchase price of the item at your request. Please contact us for enquiries about exchanges.